10Times is seeking a passionate Customer Success Manager (CSM) to partner with a portfolio of our customers and help deliver a world-class service experience and campaign execution. The primary focus of the role is serving as a trusted advisor to our customers by building strong relationships, grow engagement and ensure minimum churn. THE ROLE: - In this role you primarily work on the oDash, a SAAS Product for organisers, ensure smooth onboarding, maximum engagement, minimal churn. Key tasks: - Serve as the primary point of contact for your customers and own the customer journey from onboarding to renewal - Build and manage strong relationships with key customer stakeholders - Proactively monitor net retention key performance indicators and customer health - Serve as a product expert on use cases and provide guidance on strategies and best practices on how to optimize 10Times usage - Interface and collaborate with cross-functional teams to drive towards customer goals and be the voice of the customer to provide visibility and/or escalations - Provide excellent/ prompt customer service to ensure client delight and minimal churn REQUIREMENT: - 2+ years of experience in Customer Success, Account Management, Consulting, or another client-facing role, preferably in a similar role at a technology startup - Track record of building trusted relationships with key stakeholders - Ability to work cross-functionally and partner with other departments to best serve the customer - Commitment to continuous learning, growth, and development - Excellent verbal, written and presentation skills

Noida

10times - Manager - Customer Success  

10times - Manager - Customer Success   ,Job Description for 10times - Manager - Customer Success   in 10times in  Noida for (2-6) years of experience. Apply Now!

Job Description for 10times - Manager - Customer Success   in 10times in  Noida for (2-6) years of experience. Apply Now!