12/07 Sonali Hans
Manager at 10times

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10times - Manager - Customer Success (2-6 yrs)

Noida Job Code: 720226

10Times is seeking a passionate Customer Success Manager (CSM) to partner with a portfolio of our customers and help deliver a world-class service experience and campaign execution. The primary focus of the role is serving as a trusted advisor to our customers by building strong relationships, grow engagement and ensure minimum churn.

THE ROLE:

- In this role you primarily work on the oDash, a SAAS Product for organisers, ensure smooth onboarding, maximum engagement, minimal churn. Key tasks:

- Serve as the primary point of contact for your customers and own the customer journey from onboarding to renewal

- Build and manage strong relationships with key customer stakeholders

- Proactively monitor net retention key performance indicators and customer health

- Serve as a product expert on use cases and provide guidance on strategies and best practices on how to optimize 10Times usage

- Interface and collaborate with cross-functional teams to drive towards customer goals and be the voice of the customer to provide visibility and/or escalations

- Provide excellent/ prompt customer service to ensure client delight and minimal churn

REQUIREMENT:

- 2+ years of experience in Customer Success, Account Management, Consulting, or another client-facing role, preferably in a similar role at a technology startup

- Track record of building trusted relationships with key stakeholders

- Ability to work cross-functionally and partner with other departments to best serve the customer

- Commitment to continuous learning, growth, and development

- Excellent verbal, written and presentation skills

Women-friendly workplace:

Maternity and Paternity Benefits

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