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Founder & Principal Associate at rFactor Consultants
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Zonal Manager - Sales - Online Marketplace (5-10 yrs)
Job Summary :
This is a P&L position that involves servicing of existing customers by offering them a world-class service experience. The focus is on up-selling premium packages, client retention, ensuring customer delight through a need sensitive client servicing team and executing various marketing initiatives.
Goals :
- Grow the business in terms of topline & bottom-line for the Zone
- Develop & execute annual operating plan - revenue & cost planning and forecasting
- Achievement of monthly, quarterly and annual sales targets by generating revenue from existing paid members
- Ensure timely delivery of services to clients
- Analyze customer feedback, draw business intelligence, review benefits of core services being offered and ensure high client satisfaction level
- Setup a system that delivers high customer retention
- Recruit, train & develop a client servicing team which is need sensitive, has a consultative selling approach & is proactive at offering highest level of customer delight
Skill Sets :
- Data analytics
- Customer focus & service orientation
- IT savvy & process orientation
Experience :
- Experience of Sales / Servicing / Retention preferably in BFSI / Telecom / Ecommerce / Service industry
- Minimum experience of 5+ years in managing a large team size of 100+ people
Qualifications :
MBA or equivalent
Required Skills :
- Excellent verbal and written communication and presentation skills
- Must have deep desire to work and succeed in a growing organization with total commitment and sense of job ownership
- Have strong team building & multi-location team management ability, leadership ability and persuasive communication skills to inspire the team
- Able to build credible relationships with influencing ability
- Must have team handling experience of more than 5 years
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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