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Senior HR Consultant at Right Resource
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Zonal Head - Telecom/FMCG (5-9 yrs)
Zonal Head
Location: Delhi
Reports To: S&M Head.
Department: Zonal Operations
Education: Management Graduate.
Preferred Industry: FMCG/ Telecom / CD.
Role Purpose:
- Directing zonal operations (including associated branch) to grow customer and revenue market share
- Responsible for managing gross and net adds/total revenue through market and distribution planning, channel management, customer service delivery and brand initiative implementation
- Ensuring smooth operations while identifying opportunities for cost control on an ongoing basis
Sales:
- Deliver overall Customer Market Share (CMS) target for the zone
- Achieve targeted net adds for all products (voice - prepaid/postpaid, data, VAS etc) across all sales channels (Distribution, Retail, Direct, Enterprise, SME) in the zone
Revenues :
- Deliver overall Revenue Market Share (RMS) target for the zone - Achieve zonal revenue target ? across all products and channels
Customer Service:
- Manage overall customer satisfaction and revenue churn targets across different customer segments
Marketing:
- Ensure higher visibility by executing communication and branding activities, in coordination with the circle team
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