Zonal Head - FMCG/Consumer Durable/Telecom

Role : Zonal Head.

Location : Mumbai

Department : Zonal Operations

Reports to : S&M Head

Preferred Candidates from FMCG, Consumer Durable and Telecom Industries Only

Role purpose:

- Directing zonal operations (including associated branch) to grow customer and revenue market share

- Responsible for managing gross and net adds/total revenue through market and distribution planning, channel management, customer service delivery and brand initiative implementation

- Ensuring smooth operations while identifying opportunities for cost control on an ongoing basis

Sales :

- Deliver overall Customer Market Share (CMS) target for the zone

- Achieve targeted net adds for all products across all sales channels

Revenues :

- Deliver overall Revenue Market Share (RMS) target for the zone - Achieve zonal revenue target - across all products and channels

Customer Service :

- Manage overall customer satisfaction and revenue churn targets across different customer segments marketing

- Ensure higher visibility by executing communication and branding activities, in coordination with the circle team

Network :

- Guide zonal network resources and coordinate with circle teams as well as outsourced network agencies to provide inputs

- Coordinate with the network and sales team to improve utilization

People :

- Manage changes in business, organization, people to ensure continuity and smooth operations

- Coaching, mentoring and retention of on-roll team members

- Management of off-roll employees and agencies

Education :

- Management Graduate - MBA from Reputed Institute

- Business and process understanding

- Leadership and people management skills

Please go through the JD and revert if interested with your word format cv and CTC details:

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- Note - Please mention if you are due for Appraisal or Not -