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Consultant at Global Consultancy & Management Solutions
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Zonal Distribution Head - Telecom (7-15 yrs)
Role Purpose
Directing branch operations to deliver sales and revenue targets
- Responsible for managing gross and net adds/total revenue through market and distribution planning, channel management, customer service delivery and brand initiative implementation
- Ensuring smooth operations on an ongoing basis
Essence of Role- Key Accountabilities
Sales :
- Achieve targeted net adds for all products (voice - prepaid/postpaid, data ensuring quality, across all available sales channels (Distribution, Retail) in the branch
- Achieve channel infrastructure enhancement targets (recharge outlets, activation outlets, town reach, no. of stores)
Revenue:
- Achieve branch revenue target - across all products and channels
Customer Service :
- Manage overall customer satisfaction and revenue churn targets across different customer segments in the branch
People :
- Manage changes in business, organization, people to ensure continuity and smooth operations
- Coaching, mentoring and retention of on-roll team members
- Management of off-roll employees and agencies (in CS, Sales)
Megha Garg
Consultant (GCMS)
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