Business Head at Global Consultancy & Management Solution
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Zonal Business Head - Telecom - IIM/MDI/XLRI/JBIMS/SIBM/ISB/SCMHRD (6-12 yrs)
Role Purpose :
- Directing zonal operations (including associated branch) to grow customer and revenue market share
- Responsible for managing gross and net adds/total revenue through market and distribution planning, channel management, customer service delivery and brand initiative implementation
- Ensuring smooth operations while identifying opportunities for cost control on an ongoing basis
Essence of Role :
Key Accountability :
Sales :
- Deliver overall Customer Market Share (CMS) target for the zone
- Achieve targeted net adds for all products (voice - V prepaid/postpaid, data, VAS etc) across all sales channels (Distribution, Retail, Direct, Enterprise, SME) in the zone
- Achieve channel infrastructure enhancement targets (recharge outlets, activation outlets, town reach, no. of stores, VMS, ADVMS etc)
Revenues :
- Deliver overall Revenue Market Share (RMS) target for the zone - Achieve zonal revenue target - V across all products and channels
Budgetary Control :
- Achieve savings on allocated SAC (controllable components), Personnel and G&A budgets at the zonal level 4
Customer Service :
- Manage overall customer satisfaction and revenue churn targets across different customer segments 5
Marketing :
- Ensure higher visibility by executing communication and branding activities, in coordination with the circle team
Collection :
- Bad debt management
- Collection infrastructure/ reach enhancement
Network :
- Guide zonal network resources and coordinate with circle teams as well as outsourced network agencies to provide inputs on O&M issues
- Coordinate with the network and sales team to improve utilization of LUS 8
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