Resource Executive at Global Consultancy and management Services
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Zonal Business Head - Telecom (7-15 yrs)
Role Purpose :
Directing branch operations to deliver sales and revenue targets
- Responsible for managing gross and net adds/total revenue through market and distribution planning, channel management, customer service delivery and brand initiative implementation
- Ensuring smooth operations on an ongoing basis
Essence of Role- Key Accountabilities :
Sales :
- Achieve targeted net adds for all products (voice prepaid/postpaid, data, VAS etc), ensuring quality, across all available sales channels (Distribution, Retail) in the branch
- Achieve channel infrastructure enhancement targets
Revenue :
- Achieve branch revenue target across all products and channels
Customer Service :
- Manage overall customer satisfaction and revenue churn targets across different customer segments in the branch
People :
- Manage changes in business, organization, people to ensure continuity and smooth operations
- Coaching, mentoring and retention of on-roll team members
- Management of off-roll employees and agencies (in CS, Sales)
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