Associate Consultant at GCMS
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Zonal Business Head - Telecom (2-10 yrs)
Zonal Business Head
Location : UP(WEST)
- Required only female candidate
Role Purpose :
- Directing branch operations to deliver sales and revenue targets
- Responsible for managing gross and net adds/total revenue through market and distribution planning, channel management, customer service delivery and brand initiative implementation
- Ensuring smooth operations on an ongoing basis
Essence of Role/Key Accountabilities :
Sales : Achieve targeted net adds for all products (voice - prepaid/postpaid, data, VAS etc), ensuring quality, across all available sales channels (Distribution, Retail) in the branch
- Achieve channel infrastructure enhancement targets (recharge outlets, activation outlets, town reach, no. of stores, VMS, ADVMS etc.)
Revenue :
- Achieve branch revenue target across all products and channels
Customer Service :
- Manage overall customer satisfaction and revenue churn targets across different customer segments in the branch
People :
- Manage changes in business, organization, people to ensure continuity and smooth operations
- Coaching, mentoring and retention of on-roll team members
- Management of off-roll employees and agencies (in CS, Sales)
Priya Raghav
Global Consultancy & Management Solutions
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