Upgrade to Pro Member
Zefo - Head - Customer Support (4-10 yrs)
Responsibilities includes, but not limited to :
- Integration of Customer Service escalations system with Logistics dashboard
- Develop framework for Net Promoter Score improvement
- Best-in-class delivery experience for customers
- Value added services and Customer Delight
- Responsible for cost savings with zero impact on operations.
- Handling entire customer support operations and managing customer life cycle.
- Coordinating with Logistics, Planning and dispatch team to minimize escalations.
- Should be responsible for NPS and service operations.
- Should be responsible for reduction of delivery to installation time.
- Making sure of SLA adherence.
- Giving advice to management for better services and better customer experience.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
2-Step Verification - Action Required
We've updated our security procedures!
Your privacy and security are important to us. We've recently updated our security measures to make iimjobs.com safer and more secure for you. This change requires you to reset your password.
Please reset your password using the link sent to your email. If you did not receive any email, please check your spam folder..
