Roles:

Owner : Implementation of Branch Service Delivery Training Plans for the designated region, including Training Need Evaluation, Facilitation of Training Programs, Content Creation, Training delivery and Training Feedback.

Single Point of Contact : for HO functions that require implementation of initiatives at region wise branches, seeking feedback, MIS, towards training of the BSD Channel.

Facilitator : To ensure that all expectations that HO & RBL's / RSDL's have towards the training requirements of the BSD team is delivered in a timely, accurate & reliable manner.

Coach / Trainer : To take responsibility of coaching & training and knowledge building of all BSD staff in the branch about relevant subjects, processes, documentation, regulations, etc. Building a service ETHOS.

- Overall Mentoring of the entire BSD function in branches.

Responsibilities :

- Enabling and Delivery of all Product, Process and Functional Training Initiatives across the BSD Channel.

- Conduct Training Needs Analysis across the branches in their regions from a service delivery standpoint.

- Training would be in the areas of Product & Process excellence, Operational Excellence and Service Excellence.

- Ensure Employee Training Coverage as per defined levels.

- Create a Pool of on the ground Knowledge Trainers through Train the Trainer program's and ensure a constant learning and development culture across the service delivery channel.

- Ensure Feedback and Training effectiveness - monitoring of BSD channel.

- MIS management for all BSD training initiatives and timely submission to YSB/HO.

- Play an active role in new products, processes, systems roll out for BSD training.

- Make recommendations to Head - Branch Banking and Branch Service Delivery and Chief Learning Officer towards the training needs identified at the branch level.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.