General Manager Operations  Roles & responsibilities:  - Design a customer service tracking system with analytics  - Build & run top of the line call centre handling both inward & outward flow   - Define a solid data driven implementation strategy and religiously tracking key metrics by customer and by team member.  - Building metrics to track internal quality metrics & overtime build an internal training function.   - Ensure visible measurable customer satisfaction on product/service that exceeds owner's expectations; set SLAs with internal providers to ensure a flawless service experience to schools.  - Direct responsibility for a team of 4-5 Middle & Senior managers with diverse skills, coaching and motivating them to exceed goals, set a culture of customer success, meritocracy, and highest ethical standards within team; manage conflicts.  - Execute high quality events with timelines, care & precision.  KPIs:  - + 90% Retention of schools  - CSAT Score  - Call centre: Efficiency metric  Ideal Profile:  - 35-40 year old Engineer + MBA with 15 years of building scaled operations organization with multiple/non-linear processes  - Data & Process driven approach  - Problem solver & High-energy communicator with ability to motivate teams  - Built & Handled scaled operations with technology platforms

Bangalore

XSEED Education - General Manager - Service Operations 

XSEED Education - General Manager - Service Operations  ,Job Description for XSEED Education - General Manager - Service Operations  in XSEED Education in  Bangalore for (11-15) years of experience. Apply Now!

Job Description for XSEED Education - General Manager - Service Operations  in XSEED Education in  Bangalore for (11-15) years of experience. Apply Now!