Job Description & Job Purpose:	  - Leading & Supervising a team of AWM, QIs, Supervisors, Technical staff & service advisors efficiently to meet service targets & CS in the business areas of Commercial vehicle BU & Compactors (any other addition of service business area in future).  Function : Auto Distribution  Key Responsibilities:	  - Responsible for achieving the service plan in line with managements Annual plan on workshop planning & managing PDI operations by populating sales forecasts.  - Responsible to handle internal & external audits in workshops; review of regular reports made by AWM & ensure necessary action is taken  - Responsible for maintenance & smooth running of workshop with effective use of available manpower, Tools & Equipment  - Coordinating with various departments like spare and sales to ensure effectiveness of process, also coordinating and liaising with OEMs  - Liaising & providing SPD technical support in inventory planning by giving workshop requirements & forecast  - Will be responsible for Technical reporting to business partner (TML), warranty claim administration including WOW & interface with TML and TASNL on workshop issues   - Will approve local purchases, routine administrative purchases & other approvals as per policy.  - Responsible for the Customer Satisfaction score related to Workshop in CSI by ensuring implementation & sustenance SOPs and execute corrective actions based on customer satisfaction survey findings  - Attending & monitoring customer complaints in workshop with topmost involvement for NO REPEAT & ensure speedy resolution of complaint vehicles for higher CS.  - From time to time conducting quality audits of repaired vehicles & at the time of delivery & make action plan, timely review & close actions for improvement.  - Responsible for dealer profitability in workshop as an Independent Unit.  - Responsible for managing manpower, developing and retaining competent manpower  Desired Profile:  - Wide knowledge of developing and managing workshop operations is essential and knowledge of training desirable He/she should also have strong communications skills, as the job requires regular interaction regularly with customers, mechanics, technicians, vendors / suppliers and their management.  - Ability to develop influential customer relationships and maintain them.  - Demonstrated executive level relationship building.  - Ability to use professional concepts, company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways.  - Ability to build a connection to key stakeholders and establish credibility quickly  - Ability to develop and execute multiple priorities and approaches to meet objectives.   - Fluency in English and atleast working knowledge of languages spoken in the country of operation (French, Portuguese etc.)  - Experience of working in Africa in a man management role with direct reports.   - Excellent understanding of local and regional economic and market dynamics, competitive issues, legal and statutory aspects as well as understanding and appreciation for the socio-political dimension within the region.  - Ability to effectively lead a multi-functional team and operate in a matrix organization. Proven ability to effectively communicate across a distributed workforce.  - Willing and available to travel as required to meet business needs.  Educational Qualifications:	  - Minimum Bachelors degree in Mechanical or Automobile Engineering, from an accredited university. A post-graduate business degree such as MBA will be advantageous.  Relevant years of Experience:	  - 5 -7 yrs in for maintenance & smooth running of workshop.   - Exposure to the Auto/ Distribution Industry will be an added advantage.  Competencies:	  - Entrepreneurial instincts with high personal integrity  - Strong customer mindset  - Team building skills with track record of achievements  - Self-starter with initiative and able to manage team to achieve goals  - Strong interpersonal skills and customer focus  Industry Preference : Commercial Vehicles

Africa

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Workshop Manager - Auto 

Workshop Manager - Auto  ,Job Description for Workshop Manager - Auto  in Right Resource in  Africa Others for (6-20) years of experience. Apply Now!

Job Description for Workshop Manager - Auto  in Right Resource in  Africa Others for (6-20) years of experience. Apply Now!