Being a fresh graduate with no experience, I started at WNS as an intern and got great industrial exposure along with the opportunity to explore diverse process functions, improve my skills, meet new people and have fun at the same time. With this foundation, I was able to begin my career as a senior associate at this very same place working under people, who were not just my managers but mentors as well. What I like most about working at WNS...

KRITI SHARMA, ASSISTANT MANAGER - OPS

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Job Description:

Position: Sr. Group Manager (AVP)- Quality

Reports to : Lead Consultant/GM BU Quality

Location: Pune

Qualification: Graduate (Science or Commerce), PG, Engineer, MBA

Certification : Black Belt from ISI, QAI, ASQ etc. preferred with F&A exposure

Years of Experience : 10+ with people management skills

Key Accountabilities:

- Drive Business Process Excellence and Transformation Projects preferably for F&A and Research & Analytics kind of business

- Identify key operating areas for Operations and drive improvement initiatives (Process Improvement / Transformation / Automation etc.) to attain process excellence

- Facilitate process transitions and SLA adherence for the processes in the vertical

- Along with regional management teams, identify and lead key Projects, improve processes and develop best practices across the business.

- Help to develop processes/tools to understand current state and design future state business processes and the execution thereof whenever required specific to F&A domain.

- Oversee analysis business processes to understand cost of operating current/new business and operational risk exposure and mitigation.

- Help operations to build project tracking metrics and processes to build an internal body of knowledge for future projects (Business Process Management).

- Identify, select, lead and mentor OE (Operational Excellence) projects applying Lean & Six Sigma methodology.

Job Responsibilities:

- Drive Six-Sigma, Lean and business Impact projects

- Drive Quality Management System within the vertical

- Drive Quality Net Savings and Innovation (Brainwave) in the vertical

- Drive VOC actionable across the team and maintain / improve scores

- Drive inputs from VOC for improvements

- Contribute and present in client/customer reviews/meetings

- Adhere to compliance to quality standard

- Initiate best practice sharing across the team and vertical

- Drive people development by aligning to the quality DNA program

- Drive culture of data-based decision making

- Mentor Green Belts (GBs) towards successful certification, and drive measurable improvements in Cost, Capacity, Control and/or Client needs for various F&A accounts.

Personal Attributes:

- High Initiative and Enthusiasm to drive improvements and quality culture

- Effective communication skills (Written & Verbal)

- Prioritizing and Organizing Skills

- Attention to details

- Ability to accelerate change

- Ability to work with a team

- Analytical and problem solving skills

- Leadership Skills to lead a team

- Exposure to quality and understanding of quality resources & their requirements

- Hands-on with Minitab, Excel, PPT, other MS office tools, other presentation & project management tools

- Analytical and Logical Thinking

- Reporting and Co-ordination Skills

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