WNS - Senior Group Manager/GM - General Ledger - CA/ICWAI

Job Description :

- Process management-Responsible for management and coordination of overall operations, SLA delivery across all processes, quality and general administration for a very key data process.

- Minimum team management for 50+ members in R2R

- Client interaction- Excellent Client Management, aiming at excellent Voice of Customer (VOC) scores.

- Manage conference calls/other communication with the client and build a rapport with key client contacts.

- Team Management and People Development -Lead & motivate a team of Support and Operation Leaders and ensure their development through direct coaching/feedback wherever required, Support Learning and development initiatives, Coaching and counseling, staff motivation retention programs.

- Effectively implement rewards/recognition, appraisal & Incentive programs. Create cross-functional teams to encourage team building.

- P and L accountability.

- Farming, supporting new business initiatives.

- Internal co-ordination with Projects and EU's to meet SLA standards.

- Transitioning support.

- Responsible for ensuring the infrastructure utilization is done keeping in view the business requirements/new process migrations.

Qualifications/ Academics expected :

- Total 13-25 years post qualification experience in ITeS industry. CA/ICWAI Qualification necessary.

Preferred : Experience within the F&A domain and managing teams across various locations. Strong in R2R role.