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Deputy Manager - Global Resourcing Cell at WNS Global Services
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WNS - Group Manager - Transactional Quality - Finance & Accounts Domain (7-15 yrs)
Being a fresh graduate with no experience, I started at WNS as an intern and got great industrial exposure along with the opportunity to explore diverse process functions, improve my skills, meet new people and have fun at the same time. With this foundation, I was able to begin my career as a senior associate at this very same place working under people, who were not just my managers but mentors as well. What I like most about working at WNS...
KRITI SHARMA, ASSISTANT MANAGER - OPS
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Group Manager - Quality - ( Transactional Qty - F&A)
Industry : BPO/ KPO/ Contact Centre/ Captive Background Only .
Job Description :
- Ensuring timely completion of transaction quality checking as per sampling strategy for F&A domain
- Establish and maintain robust tracking mechanism for key indicators of the operations to support decision-making
- Conduct process documentation as per ISO standards
- Driving customer satisfaction and quality by the use of improvements to business processes / procedures
- Prepare and publish Monthly Quality Audit reports
- Recommend & implement Corrective & Preventive actions for Customer Comebacks/Internal errors/Missing SLA targets
- Deployment of Lean & Six Sigma methodologies across processes
- Understanding team challenges and deployment of financial controls (Wherever Required)
- Drive continuous improvement initiative through ideation, kaizen and Six sigma projects
- Deploy 5s and lean tools for process enhancement
- Ensuring completion of monthly compliance audits as per process requirements
Knowledge/Qualifications/ Competency :
- Any Graduate / PG.
- Good Communication/Presentation Skills
- Green Belt Certified Preferred / Green Belt Trained Mandatory.
- Candidates only from an F&A - Background, with prior work experience in F&A - AP - P2P/AR-O2C.
- Willingness to work in UK Shifts.
- Thorough knowledge of applicable Accounts Receivable/Record to Report systems and procedures, financial chart of accounts and corporate procedures.
- Proficient in Microsoft office and should have ability to create and present dashboards.
- Very high focus on implementation - Essential for process delivery as per SLAs.
- Good People Management Skills.
- Prior experience in Process Improvement Methodologies.
- Ability to communicate effectively verbally and in writing.
- Strong problem solving skills, sound accounting principles knowledge, documentation skills, research and resolution skills, data analysis and multi-tasking skills.
- Analytical and Numerical Ability - Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication and division quickly and accurately.
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