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Talent Acquisition at WNS
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WNS - Group Manager - Quality - Black Belt - Voice & Customer Service (7-16 yrs)
Being a fresh graduate with no experience, I started at WNS as an intern and got great industrial exposure along with the opportunity to explore diverse process functions, improve my skills, meet new people and have fun at the same time. With this foundation, I was able to begin my career as a senior associate at this very same place working under people, who were not just my managers but mentors as well. What I like most about working at WNS...
KRITI SHARMA, ASSISTANT MANAGER - OPS
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Designation: Consultant - Quality
Location: Mumbai - Mahape
Black Belt Certified Mandatory - Client Facing Role, IC Role.
Candidates preferred from a E- commerce Back Ground.
BPO /KPO Candidates Only.
Working Days: 6 Days a Week - Monday - Saturday.
Day Shift: 8.00 AM- 10.00 PM- Female Candidates - 8.00 PM Max Shift
Candidates with a minimum over all 7 yrs plus work Experience with a minimum 3/4 yrs in core Process Excellence.
Candidates preferred from a BPO Voice process, with projects working experience in Customer Service.
4+ Years in Quality / Six Sigma role
Exposure in Service Quality of Voice / Data Process
Exposure to Data Analysis
Hands on with statistical concepts and quality tools
E commerce background desired
Exposure and hands on experience in driving and mentoring Lean/Six Sigma/ business projects and initiatives
Has to be black belt certified-
Drive Business Process Excellence and Transformation Projects across the business
Lead and mentor up to potential GB and BB projects
Identify key areas for Operations and drive improvement initiatives (Process Improvement / Transformation / Automation etc.) to attain business excellence
Facilitate process transitions and SLA adherence for the processes in the business
Embrace change and drive training on Six-Sigma to help develop Quality DNA within the business
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