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10/01 Hussain Kagalwala
Assistant Vice President - Talent Acquisition at Citi

Views:15316 Applications:667 Rec. Actions:Recruiter Actions:33

WNS - General Manager/VP - Contact Center Operations (10-28 yrs)

Mumbai Job Code: 294003

Being a fresh graduate with no experience, I started at WNS as an intern and got great industrial exposure along with the opportunity to explore diverse process functions, improve my skills, meet new people and have fun at the same time. With this foundation, I was able to begin my career as a senior associate at this very same place working under people, who were not just my managers but mentors as well. What I like most about working at WNS...

KRITI SHARMA, ASSISTANT MANAGER - OPS

General Manager (VP equivalent) - Contact Center operations

Looking at leaders with Travel/Airline domain experience.

Location : Mumbai.

Key Accountabilities : Client Management, Service Delivery, People Management and P&L Management.

Job Responsibilities : The person would be responsible for the operations of all Service Delivery processes operating out of Mumbai/Philippines.

His/ Her Key responsibility would include :

- Managing multi-site operations.

- Client Management and ensuring farming of growth and high VOC

- Process Delivery - Meeting exceeding SLA's

- People Management - Managing Retention and high E Sat.

- P&L- Managing the day to costs and run the account profitably

- Driving change management within the team

- Driving year on year productivity gains within his area of operations.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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