KRITI SHARMA, ASSISTANT MANAGER - OPS

SONAL NIKAM, Group Manager - Ops

We are a leading global Business Process Management company.   Have an opportunity for a senior leadership role in our Solutions Vertical for managing solutioning of Contact Center.   - Candidate with minimum 10 years of work experience in Solutions  - Excellent communications skills required  Job Description:  - Lead the process of defining, articulating and support the selling of contact center propositions and solutions.  - Demonstrate sound thought leadership around contact center best practices, models, frameworks, trends, etc.  - Lead practice development in focus domains; Analyze industry value chain, identify retail related opportunities across the value chain, build solutions to address these opportunities.  - Support Business Units in building business plans, go-to-market strategy and help organization in executing it  - Work with Internal (Sales, Marketing) and external (clients, advisors) stakeholders to create demand and deliver industry-leading value propositions / solutions   - Work with Business Units to incubate new solutions through consulting, diagnostics, POCs etc and deliver successful outcomes  - Provide sales support in terms of writing proposals, providing time-effort estimates and creating samples/ demos/ prototypes.  Location: Mumbai / Pune / Delhi

Delhi NCR

Mumbai

Pune

WNS - AVP - Contact Center Solutioning - BPO   

WNS - AVP - Contact Center Solutioning - BPO    ,Job Description for WNS - AVP - Contact Center Solutioning - BPO    in WNS in  Delhi NCR Mumbai Pune for (10-20) years of experience. Apply Now!

Job Description for WNS - AVP - Contact Center Solutioning - BPO    in WNS in  Delhi NCR Mumbai Pune for (10-20) years of experience. Apply Now!