Wipro - Process Excellence - Six Sigma Black Belt

Skills (Must Have)

1. Good data analytics and problem solving skills.

2. Experience in managing Quality/ Process Excellence initiatives for Supply Chain Management clients with exposure to both front office and back office operations.

3. Must have led/ driven six sigma and lean projects in Telecom process.

4. Good understanding of telecom domain.

5. Must have worked in cross functional teams and demonstrated ability to drive change in the process.

6. Excellent oral and written communication skills.

7. Well versed with MS Office - Excel and Powerpoint.

8. Must have exposure to Procurement/ Supply Chain Management in Manufacturing environment.

Skills( Good to have)

1. Exposure to high end analytics tools like SAS, SPSS, Speech Analytics and Social Media Analytics etc.

2. Experience in driving high impact transformation projects involving technology and process re-engineering.

3. Understanding of basic P&L and accounting practices.

Job Description

1. Support process excellence initiatives and drive improvement projects in Media and Telecom processes.

2. Drive benchmarking and best practices deployment across telecom accounts.

3. Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks.

4. Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.

5. Drive projects to improve and maintain the profitability of the process.

6. Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors.

7. Drive standardization practices on the floor and ensure strict compliance in internal and client defined processes.

8. Ensure all process metrics are met.