Assistant Manager at Wipro BPO
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Wipro - Manager/Sr Manager - Quality - Black Belt (8-20 yrs)
Skills:
- Good data analytics and problem solving skills.
- Experience in managing Quality/ Process Excellence initiatives for Supply Chain Management clients with exposure to both front office and back office operations.
- Must have led/ driven six sigma and lean projects in Telecom process.
- Good understanding of telecom domain.
- Must have worked in cross functional teams and demonstrated ability to drive change in the process.
- Excellent oral and written communication skills.
- Well versed with MS Office - Excel and Powerpoint.
- Must have exposure to Procurement/ Supply Chain Management in Manufacturing environment.
Skills (Good to have):
- Exposure to high end analytics tools like SAS, SPSS, Speech Analytics and Social Media Analytics etc.
- Experience in driving high impact transformation projects involving technology and process re-engineering.
- Understanding of basic P&L and accounting practices.
Job Description:
- Support process excellence initiatives and drive improvement projects in Media and Telecom processes.
- Drive benchmarking and best practices deployment across telecom accounts.
- Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks.
- Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
- Drive projects to improve and maintain the profitability of the process.
- Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors.
- Drive standardization practices on the floor and ensure strict compliance in internal and client defined processes.
- Ensure all process metrics are met.
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