Executive Consultant at Wipro Technologies
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Wipro - Delivery Manager - Retail & Consumer Goods (14-19 yrs)
Delivery Manager - Retail & Consumer Goods - Pune
Delivery Management :
- Plan project reviews at appropriate frequency, closely monitor projects with Amber, Red and enables a quick turn around
- Manage escalations on delivery issues with customer & other stakeholders
- Monitor overall health through defined norms of CHM parameters (rookie ratio, bulge, PPC etc) to Ensure parameters stay within defined norm
- Customer Knowledge Management to Ensure continuity in process knowledge
- Assess risks well in advance, and mitigate, to Ensure on time delivery, Csat and Esat
Finance & Operations :
- Bill & Invoices in a timely manner
- Ensure payout of bonus/penalty from/to the customers
- Systemic approvals for travels, project structure creations
- Manage resource fulfillment & staffing
- Employee Rotations
- Compliance to Wipro processes
People Management :
- Ensure improvement in E-Sat and reduction in attrition
- Engaging with employees across all levels in the team
- Build a harmonious and energized work culture
- Settle employee issues, interpersonal conflicts in a fair manner
- Plan team development and capability building interventions to Ensure team is able to deliver value to the client
- Drive employee lifecycle processes such as Inductions, MSI, Progressions, Separations and other HR interventions as required
Solution's & Growth :
- Scope new opportunities within the account proactively
- Align with the client partner to build winning solutions and delivery proposals (through Agile etc) - proactive & reactive
Customer Management :
- Understand how the delivered projects can help the customer produce results
- Build strong relationships with all key stakeholders in the customer's IT organization
- Executed projects with different Software Development Life Cycles (SDLC), engagement levels
- Successfully managed delivery parameters
- Experience in managing a team size of 50 - 80 team members
- Delivered successful projects without cost or effort overruns
- Should have been in a client facing role
- Total experience of 14+ years, with 2+ years as a Project Manager or equivalent.
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