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01/09 Shraddha Kiwalkar
Executive Consultant at Wipro Technologies

Views:1685 Applications:159 Rec. Actions:Recruiter Actions:16

Wipro - Delivery Manager - Retail & Consumer Goods (14-19 yrs)

Pune Job Code: 252979

Delivery Manager - Retail & Consumer Goods - Pune

Delivery Management :

- Plan project reviews at appropriate frequency, closely monitor projects with Amber, Red and enables a quick turn around

- Manage escalations on delivery issues with customer & other stakeholders

- Monitor overall health through defined norms of CHM parameters (rookie ratio, bulge, PPC etc) to Ensure parameters stay within defined norm

- Customer Knowledge Management to Ensure continuity in process knowledge

- Assess risks well in advance, and mitigate, to Ensure on time delivery, Csat and Esat

Finance & Operations :

- Bill & Invoices in a timely manner

- Ensure payout of bonus/penalty from/to the customers

- Systemic approvals for travels, project structure creations

- Manage resource fulfillment & staffing

- Employee Rotations

- Compliance to Wipro processes

People Management :

- Ensure improvement in E-Sat and reduction in attrition

- Engaging with employees across all levels in the team

- Build a harmonious and energized work culture

- Settle employee issues, interpersonal conflicts in a fair manner

- Plan team development and capability building interventions to Ensure team is able to deliver value to the client

- Drive employee lifecycle processes such as Inductions, MSI, Progressions, Separations and other HR interventions as required

Solution's & Growth :

- Scope new opportunities within the account proactively

- Align with the client partner to build winning solutions and delivery proposals (through Agile etc) - proactive & reactive

Customer Management :

- Understand how the delivered projects can help the customer produce results

- Build strong relationships with all key stakeholders in the customer's IT organization

- Executed projects with different Software Development Life Cycles (SDLC), engagement levels

- Successfully managed delivery parameters

- Experience in managing a team size of 50 - 80 team members

- Delivered successful projects without cost or effort overruns

- Should have been in a client facing role

- Total experience of 14+ years, with 2+ years as a Project Manager or equivalent.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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