The candidate will be working on Canadian Mutual fund back office process.

Following are the responsibilities -

- Independently resolve outstanding issues and communicate/escalate problems to Senior Management.

- Participate in industry initiatives and working groups if required

- Driving productivity and efficiency

- Analysis of reports and determine authenticity of the report, and ability to identify significant variances.

- Complete ownership of deliverable of team and handling escalations.

- Respond to customer queries on deliverables

- Help team members to fix the issues in daily activities

- Act as first level of escalation on delivery issues

- Supervision of Group Lead, Analyst and Associate

- Ensure all activities are completed as per client expectations

- Meet the TAT and error free delivery

- Contribute to process streamlining and improvement

- Ensuring Checklist, Metrics and EOD activities are completed and signed off.

- Ensuring timely updates/review of SOPs, Issue Logs

- Managing KPI and SLAs on ongoing basis

- Monitoring and ensuring closure of daily/weekly and monthly deliverables in various aspects of aged outstanding items

- Maintenance of escalation policies

- A proactive approach to problem solving, taking ownership of issues and having the determination to follow things through Learn Financial and Non-financial products

Critical Skills required

- Should have good experience in handling Transfer Agency, Mutual funds and Fund Accounting

- Should possess excellent interpersonal, Communication skills and Good Team handling Skills

- Approachable People Manager with Independent/Good decision making skills

- Should be proficient in MS office tools.

- Proficient in Data analysis MI Reports, Data Gathering and Collation, Attention to detail and be able to spot any Data quality issue

- Have experience in managing teams

- Quick learner

- Eye for details

- Focus on quality and controlled environment

- Willing to work in Night shift

- Flexible and able to handle pressure situations

- Ability to work independently

- Ability to identify process improvements

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