At Whatfix we are looking for a Customer Success Manager to lead the on-boarding and post-sales efforts in building and delivering value to our customers.  Responsibilities :   - You will be required to be involved in the entire customer lifecycle from on-boarding / pilot through the duration of their subscription period.   - You will identify right business use cases where whatfix can be applied and work with customers for getting them implemented ensuring measurable results.   - Provide proper training to improve adoption of our product.   - Data driven in-approach to identify usage gaps and providing solutions with measurable results.   - Build value-based relationships with customers ensuring that they remain Whatfix customers.   - Negotiating and closing renewals with existing customers.   - Establish deployment goals and success factors and then develop a plan to carry them out successfully.   - Have a strong business sense to keep looking out for new use cases and solutions using whatfix to create win-win situation with customers.   - Communicate and brain-storm with product team on customer feedback and help refine product roadmap.   - Work with marketing team to execute customer surveys, case studies, usability test etc.  Requirements :   - Experience managing customers both large and small and knowing how and why to manage them differently.   - Demonstrate true passion for customers and for Customer Success.   - Can handle handoffs from Sales to Onboarding and from Onboarding to Customer Success.   - Demonstrate experience in account management and customer success, preferably for SaaS products.   - Strong listening and coordination skills to appreciate customer's concern and work along with tech team to successfully resolve them.   - Should have exemplary written and verbal communication skills to work along with international customers (US, Europe etc).   - 2-5 years experience in a customer-facing role preferably at a SaaS company.

Bangalore

whatfix - Manager - Customer Success 

whatfix - Manager - Customer Success  ,Job Description for whatfix - Manager - Customer Success  in Whatfix in  Bangalore for (2-6) years of experience. Apply Now!

Job Description for whatfix - Manager - Customer Success  in Whatfix in  Bangalore for (2-6) years of experience. Apply Now!