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25/03 Peter Lotilla
Global Sourcing Specialist at Western Union

Views:4063 Applications:59 Rec. Actions:Recruiter Actions:0

Western Union - Technology Infrastructure Manager (8-10 yrs)

Pune/Maharashtra Job Code: 434832

The Opportunity : Technology Infrastructure Manager - 1701015

- Want to do work on a massively global scale with a FINTECH company that is poised to revolutionize the industry- Get to know WU as we establish a new, world-class Technology Engineering Center (TEC) in Pune, India to support global strategic initiatives. Be one of the first leaders to join the team and help shape our company's digital capabilities and revolutionize an industry!

- Among digital, person-to-person, international money transfer providers Western Union is the leader in number of customers, transactions and receive countries. We- ve built a powerful, cross-border technology platform for quickly moving money almost anywhere in the world. What sets us apart is a combination of a physical AND rapidly expanding digital network across 200 countries and territories with access to over 130 global currencies, our global compliance expertise and the proprietary technology behind it all.

- We continue to invest heavily in using, and developing technology that allows us to move money seamlessly; eliminating barriers based on location, currency, payment method, platform, etc. Some companies specialize in cash-based retail money transfer and others play only in digital. We are a leader in both!

- As a Manager, you will be responsible for setting strategic direction and ongoing operation and oversight of key technology governance processes that support efficient and compliant operations within the IT Infrastructure and Operations organization. Your main stakeholders will be employees who support infrastructure functions such as Network, Server, Storage, Middleware, and Databases. You will oversee a team of IT professionals and lead the ongoing operation, enhancement and monitoring of KPIs. You will be monitoring Capacity Planning, and adhere to IT Service Management Methodology like ITIL.

- You will also set new strategic directions for infrastructure operation processes including streamlining and challenging existing processes, infusing ITSM concepts, and implementing the new processes according to market needs. You will also be responsible for invigorating employee engagement and motivation, and re-defining Technology Governance processes to provide enhanced customer service and business value. You will have high visibility and interaction with infrastructure, operations and technology leaders, their teams and regional clients and agents.

Key responsibilities :

- Manage day-to-day operations of the Infrastructure team including downtime, reporting SLA, defining and tracking IT operations metrics and provide status to management

- Maintain overall security of Server, and Network working closely with our Information Security Organization

- Owns and maintain strict controls over data and system backup and recoverability

- Deploy a proven IT support model for infrastructure operations

- Monitor, improve and report regional KPIs related to IT operations and customer service

- Infuse Information Technology Service Management concepts into new processes

- Conduct research to keep abreast of emerging process trends and making recommendations about when to adopt emerging process standards

- Oversee resource capacity planning

- Develop strong and trusted working relationships with technology and regional business leadership and stakeholders

- Establish regional objectives and performance management indicators

- Lead and motivate the infrastructure operations support teams

- Possess a strong infrastructure operations background, experience with strategic direction setting and tactical execution, have an in-depth understanding of the Technology Governance principles and practices, and experience in the financial industry.

- Identify document and address potential areas of improvement in processes and procedures

- Serve as senior technical resource on complex deployments and project implementations

- Invest time on a daily basis on all projects to remove impediments and provide solutions to technical challenges and make escalations as necessary

- Hire, manage and mentor 2-4 leads who will manage a team of 6-10 employees

- Define and revise (if needed) metric/performance reporting under directions from Delivery Head to ensure viability of service levels

- Manage key third party strategic partnerships and resolve issues as needed

- Maintain effective communication with clients, business and partners as needed

What we require :

- Bachelor's degree in Computer Science, Engineering, or related field is required.

- 8+ years of IT leadership and management experience

- 8-10 years experience with progressive technology program and/or technology governance experience (ITIO)

- Prior experience in managing vendor relationships

- Prior experience leading onshore and offshore delivery, including working overlapping business hours to partner with onshore teams

- ITIL Methodology a plus

- Demonstrated knowledge and experience with IT Infrastructure and Operations process concepts

- Ability to manage escalations professionally is required to succeed in this role

- Proven leadership abilities with an emphasis on employee engagement, collaboration and stakeholder management.

- Self-starter with ability to multi-task, prioritize, manage workload, and consistently deliver results

- Experience in a financial services/payments /Banking verticals

Must have a strong hands-on technical knowledge of the following :

- VMWare

- Windows, Unix/Linux

- JBoss, Jetty, WebSphere

- Sun Solaris

- Citrix

- EMC Storage

- Cisco Networking (Cisco Nexus/ACI)

- F5

- Firewall

Database - Oracle, DB2, SQL, NOSQL

Apply :

If you're ready for a challenge and want to be involved in something that will change an industry and impact millions of people and businesses around the world, then apply today!

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Women-friendly workplace:

Maternity and Paternity Benefits

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