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25/03 Peter Lotilla
Global Sourcing Specialist at Western Union

Views:6260 Applications:22 Rec. Actions:Recruiter Actions:0

Western Union - Engineering Manager (8-10 yrs)

Pune/Maharashtra Job Code: 434950

Engineering Manager - 1701022

The Opportunity :

- Want to do work on a massively global scale with a FINTECH company that is poised to revolutionize the industry- Get to know WU as we establish a new, world-class Technology Engineering Center (TEC) in Pune, India to support global strategic initiatives. Be one of the first leaders to join the team and help shape our company's digital capabilities and revolutionize an industry!

- Among digital, person-to-person, international money transfer providers Western Union is the leader in number of customers, transactions and receive countries. We- ve built a powerful, cross-border technology platform for quickly moving money almost anywhere in the world. What sets us apart is a combination of a physical AND rapidly expanding digital network across 200 countries and territories with access to over 130 global currencies, our global compliance expertise and the proprietary technology behind it all.

- We continue to invest heavily in using, and developing technology that allows us to move money seamlessly; eliminating barriers based on location, currency, payment method, platform, etc. Some companies specialize in cash-based retail money transfer and others play only in digital. We are a leader in both!

- As a Manager, you will be responsible for implementation of a service delivery model supporting assigned platforms through a predefined frame-work. The broad range of responsibilities include leading engineering and configuration teams, partnering with key stakeholders, both off-shore and on-shore, and delivering on the service level agreements. This includes monitoring on-going risks and providing resolutions, driving process improvements, resource planning & optimization and performance management. The role requires leading, managing and growing the platform assigned to the role.

Key responsibilities :

- Be responsible for migration of assigned platforms and processes as per project timelines and ensure smooth knowledge transfer in partnership with on-shore and offshore stakeholders

- Align execution priorities - project delivery, employee goals, and establish service levels with business and functional owners to drive service quality through quality control

- Partner with all stakeholders as required to implement employer branding and talent attraction, performance management, employee development, employee engagement and retention programs

- Ensure the implementation of high-end, business-wide, critical strategy set by senior management

- Provide direct oversight of development teams, adhering to development standards and SLAs, and escalating risks and issues to the Engineering Delivery Head

- Invest time on a daily basis on all projects to remove impediments and provide solutions to technical challenges and make escalations as necessary

- Define and revise (if needed) metric/performance reporting under directions from Engineering Delivery Head to ensure viability of service levels

- Participate in capacity and program planning exercises

- Hire, manage and mentor 2-4 development leads who will manage a team of 6-10 engineers

- Manage key third party strategic partnerships across application teams and resolve issues as needed

- Maintain effective communication with clients, business and partners as needed

What we require :

- Bachelor's degree in Computer Science or Engineering or related field is required

- 8+ years of IT leadership and management experience

- Experience in a financial services/payments /Banking verticals

- Prior experience in managing vendor relationships

- Prior experience leading onshore and offshore delivery, including working overlapping business hours to partner with onshore teams

- Must be a problem solver with demonstrated experience in solving difficult technology challenges, with a can do attitude; possess strong leadership skills in guiding and directing teams throughout the SDLC process

- Extensive experience in developing applications and web based systems and solutions

- Understanding of logical and physical database architectures and operating systems.

- Self-starter with ability to multi-task, prioritize, manage workload, and consistently deliver results

- Strong Customer Centric mindset with an ability to outperform Service Level Agreements on Customer satisfaction and experience

- Extensive experience in release management and agile methodologies preferred

- Technical area of expertise - .Net, Java, XML, PL/SQL (Oracle Applications)

Apply :

If you're ready for a challenge and want to be involved in something that will change an industry and impact millions of people and businesses around the world, then apply today!

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Women-friendly workplace:

Maternity and Paternity Benefits

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