This is a P&L position that involves servicing of existing key customers by offering them a world-class service experience. The focus is on up-selling premium packages, client retention, ensuring customer delight through a need sensitive client servicing team and executing various marketing initiatives.   Qualifications:   - MBA or equivalent with 80% in 10th and 12th mandatory  Role Description  - Grow the business in terms of topline & bottom-line   - Develop & execute annual operating plan - revenue & cost planning and forecasting   - Analyze customer feedback, draw business intelligence, review benefits of core services being offered and ensure high client satisfaction level   - Setup a system that delivers high customer retention   - Improve the efficiency & effectiveness of customer complaints resolution system   - Developing performance metrics, incentive structure, sales promotion schemes and monitoring key parameters to increase the overall productivity of the client servicing team   - Recruit, train & develop a client servicing team which is need sensitive, has a consultative selling approach & is proactive at offering highest level of customer delight   Skill Sets:   - Data analytics   - Customer focus & service orientation   - IT savvy & process orientation   Experience:   - 9-12 years of Client Servicing, Sales & Marketing experience preferably in a Portfolio Management /MF Insurance/ Telecom/ITES/Service organization

Delhi NCR

VP - Teleservicing - Internet/Online 

VP - Teleservicing - Internet/Online  ,Job Description for VP - Teleservicing - Internet/Online  in Sage Solutions Pvt Ltd in  Delhi NCR for (9-12) years of experience. Apply Now!

Job Description for VP - Teleservicing - Internet/Online  in Sage Solutions Pvt Ltd in  Delhi NCR for (9-12) years of experience. Apply Now!