VP - Quality Assurance - Property & Casualty Insurance Domain - BPO

Role:

Quality Assurance is a key requirement of Insurance Operations. Maintaining quality of all service deliverables is important for the services being rendered for the client. This role would require the individual to be responsible for the delivery of Quality & Process Automation function (transactional quality, process excellence & automation). The incumbent should have experience in implementing transactional quality framework and driving process improvements initiatives along with experience in implementing technological solutions / improvements across global P&C insurance organizations

JOB RESPONSIBILITIES

- Establish, track and report on process/ productivity metrics / efficiencies to deliver and exceed on SLA / business expectations

- Partner with Operations to jointly identify, prioritize and weed out operational issues / process defects leading to improvement / enhancement in quality / productivity

- Responsible for outlining the strategy and executables for QA function

ROLE/DEMANDS

- Strong industry exposure to Insurance Property & Casualty

- Should have experience of setting up / managing Quality / Process Enhancement function

- Strong analytical, quality and execution orientation

- Understanding Business requirements & liaison with the client team for delivery of Quality solutions

QUALIFICATIONS

- 12+ years of Insurance P&C experience

- 5+ years of managing quality / process improvement function

- Hands on experience in implementation of transactional quality function

- Six sigma Black belt certified with completed projects (desirable)

Those who are interested can apply/9000567872