Urgent requirement for VP - Operations for a leading Contact Centre.

Location - Hyderabad

Work Experience - 12-16 years post graduate experience

Qualification: MBA

Job Responsibilities:

1. Deliver on Financial goals for the business; identify opportunities for Growth & deliver on growth commitments; identify key cost metrics and ensure they are optimized.

2. Partner with the BD, Solutioning, Sales team on Commercials, pricing, winning deals.

3. Drive Process improvement in the process and continuously plan for process performance.

4. Regular liaison with the business contact points.

5. Anticipate & plan for new business; prepare for infrastructure and other growth related requirements; plan for resources based on work type and work volume projection and current available head count; and allocate responsibilities.

Desired Candidate:

1. Must have team handled a team of 1500 and above FTEs

2. Must have been the key person in setting up the process and infrastructure for domestic clients

3. Must have immense experience in PnL reporting and Telecom industry.

4. Must have been into Customer Care and Contact Centre operations for major part of his / her career.

Kindly send across your updated CVs at supratim@mancerconsulting.com