Healthcare practice serves customers across the value chain, including payers, providers and pharmacy benefits managers. We have a team of over 1,500 business and technical consultants, including PhDs, MDs, technical architects, developers, business process consultants, and project managers. Our professionals have hands-on experience in business processes and IT systems of health insurance providers (payor) and healthcare providers  Requirements  Basic requirement: Full time MBA with at least 14 years of experience in areas related to the Job Description  Preferred: Good understanding of BPO Healthcare Operations from 3rd party and in-house Shared Service center perspective. Should have managed a large Healthcare client relationship with responsibilities including Operations, Service Delivery, SLA Management, Governance, Client Management, and Engagement P&L.  Areas of Responsibility  - Prepare the annual budget aligned with corporate / divisional objectives for the engagement, coordinate with the account manager for the account plan (New areas of growth) in order to achieve the business objective of the engagement  - Handle all facets of operation, HR, Hiring, Finance, Facilities, and Technology Infrastructure etc.  - Work closely with sales and Account Management team to increase revenue  - Maintain and build contacts with stakeholders supporting the client on Technology.  - Ability to speak at different forums at the client side and ability to address large crowds internally as well as client senior folks.  - Sign off on the training /certification methodology at the engagement level in order to ensure right skilling on engagement.  - Co-ordinate resource deployment across all processes for the engagement(Team Size, Span, Shift Utilization, Skill sets, technology rollout) in order to ensure budget & pricing assumptions compliance  - Identify training needs for operation managers and signs off on the engagement training plan in order to ensure competency development across domain, operations and behavioral  - Prepare internal and external governance model in order to track and monitor contractual compliance, employee engagement, performance and relationship health  - Sign off on the service quality plan including the quality control, assurance and improvement in order to create a comprehensive quality program for the engagement  - Create the scorecard for the engagement and ensure flow down for the team, in order to align the team with the engagement objectives  - Create career development & succession planning for direct reportees, reviews the career development methodology for the engagement in order to ensure sustainable employee engagement & motivation in the engagement.  - Conduct periodic reviews with ops managers and drives corrective action where required in order to ensure delivery predictability  - Ensure compliance to the governance model and builds long term relationship with stake holders in order to ensure strong customer relationships and enhance business  - Conduct monthly financial review with direct reportees and BU head, takes corrective actions in order to ensure meeting of business plan objectives  - Anchor the key internal and external governance meetings, Monitors adherence within engagement in order to sustain delivery predictability  - Approve resource for process reengineering, validates the results and manages client interactions around technical and commercial aspects in order to meet client and internal commitments on a continuous basis  - Identify opportunities for work redesign, work flow enhancement, shift utilization, Staff mix, and staff utilization in order to meet / exceed internal financial goals  - Prepare the engagement team for self-assessment, actively participates in independent assessments in order to ensure delivery predictability for the engagement  Naveta

Pune

VP - Operations - Healthcare BPO 

VP - Operations - Healthcare BPO  ,Job Description for VP - Operations - Healthcare BPO  in Wishfin.com in  Pune for (15-20) years of experience. Apply Now!

Job Description for VP - Operations - Healthcare BPO  in Wishfin.com in  Pune for (15-20) years of experience. Apply Now!