- Implement CRM for the organization

- Develop integrated strategy for customer experience and loyalty

- Design and implement Customer Lifetime management strategy Using CRM

- Database marketing and Analytics

- Campaign management

- Guide analytics to unearth customer behavior and propensity that could affect new purchase, persistency.

- Monitor and sustain customer experience and satisfaction numbers (Overall Satisfaction, Loyalty, Repurchase and Refferal

- Implement campaigns for customer contact and Loyalty channel support

- Enhance Database marketing and analytics support for lead generation, persistency and other organizational requirements

Position is based with large financial Group in Mumbai.

If interested please mail at anish@dimensionshrd.com

Anish Handa
Dimensions HRD Consultants