Practice Manager at CareerNet Consulting
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VP - Customer Experience - eCommerce (12-15 yrs)
Responsibilities:
- Guardian of Customer experience - responsible for continuous improvement of customer experience at all customer touch points
- Responsible for Strategy and Execution of all customer experience improvement projects - driving continuous improvement
- Establishes relationships with the different teams within the organization to make projects successful
- Responsible for a scientific approach towards Customer Experience
- Establish a framework for measuring customer experience, Building and running mechanisms to kill Outliers,
Building a framework to learn from Outliers to drive Continuous Improvement
- Evangeline Customer experience through leading innovative programs
- Responsible for infusing Customer Centricity to the organization at large from customer facing teams to inward facing teams
- Develops a very good understanding of the customer pain points, and delight points
Requirements:
- Strong communication skills (verbal & written)
- Strong Analytical Skills and Process Orientation
- The ability to thrive in a fast-paced, start-up environment
- MBA from Premier B-School - 12 to 15 years experience post qualification
Contact: 9740700433
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