HR Executive at Vision Beyond corporation
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VP - Consumer Analytics - BFSI (10-20 yrs)
Key Roles and Responsibilities:
- Understand customer expectations and build roadmap/ solution to meet them
- Lead large Analytics (200+ resources) engagements for:
a) Surprise-free operational delivery
b) Deep client relationships/ account management
- Deliver/ lead high quality analysis/ solutions in Marketing Analytics, Operations & Collections, Retail brokerage & Wealth, Fraud Analytics and Digital to support
a) Profitable customer acquisition/ lifecycle interventions
- Provide thought leadership to build best-in-class Consumer analytics solutions
- Build/ enable a strong People culture with focus on
a) Employee engagement, retention and career paths
b) Improvement orientation to help meet/ exceed client expectations
- Partner with BD/ GRM/ GOL to drive growth
- Manage end-to-end P&L responsibilities including cost & productivity levers
Experience:
- In deploying Consumer Credit Analytics (Marketing/Contact Center, collections/ Retail brokerage & Wealth, Fraud Analytics, Digital marketing solutions) for clients in N America (or W Europe/ Australia) is essential
- Experience of managing significant teams (200+ Analytics resources) is key
- Exposed to P&L handling and driving growth (conceptualize, build and commercialize solutions) is important
- Post-graduate or higher degree (eg: MBA or Masters in Economics/ Statistics/ Operations Research/ Finance) is required
- Internal Contacts that this individual would be working with - Consumer Analytics leadership across Service Delivery and Practice; Sales/ BD/ GRM teams and larger FSA/ SDS leadership
- External Contacts that this individual would be working with - (primarily) CXO in client organizations.
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