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11/05 Jyotsna Kaul Ganju
Manager Talent Acquisition at SBI Card & Payment Services

Views:1646 Applications:181 Rec. Actions:Recruiter Actions:5

VP - Business Process Management (10-19 yrs)

Delhi/NCR Job Code: 143803

Role Summary/Purpose

- To ensure end to end identification and mapping of all the business processes in the company. This includes all key processes like Sales, Collections, Customer Services, Operations, Support etc

- To ensure all the key business processes, including support processes. are documented and repository is maintained and updated.

- Work as a partner with Functional leaders and users to Document/evaluate/improve processes.

Essential Responsibilities

Role Summary: Business Process Management Leader

- To ensure end to end identification and mapping of all the business processes in the company. This includes all key processes like Sales, Collections, Customer Services, Operations, Support etc

- To ensure all the key business processes, including support processes. are documented and repository is maintained and updated.

- Work as a partner with Functional leaders and users to Document/evaluate/improve processes and arrive at mutual, effective solutions for those processes.

- To ensure that inputs, key activities and outcomes for each process is well documented.

- To ensure that efficiency and effectiveness metrics for each process is clearly defined. Also ensure that 'in -process' measures for various processes are defined.

- To work with IT to ensure that all critical processes are automated within defined timelines

- To Ensure process alignment with Organizational IT workflows

- To proactively identify opportunities for simplification of the processes. To work with all the stakeholders and build consensus on simplification of processes.

- To ensure business benefits are clearly defined for all BPM activities

- To ensure Process audits and benchmarking of key processes with the industry.

- To adopt best practices in process management and ensure that they are shared across the organization

Change Management

- Set up Change Management mechanism ensuring that processes are kept relevant & updated

- Ensuring that all process changes follow appropriate version controls and communication

- Setting up processes to receive & act on process change related inputs coming from various functions

- Evaluating all processes for their relevance & regency at a fixed periodicity along with Process Owners

- Setting up SLA based change completion process

- Partnering with various functions to ensure IT enablement for critical processes.

Qualifications/Requirements

- Strong Understanding of BPM life cycle and related Change Management

- Experience of various process frameworks

- Strong Project and Program Management.

- Strong Process Quality Orientation

- Excellent Communication and Executive presence

- Analytical / problem solving ability

- Strong understanding of business processes, involvement of system in said processes and the linkages
between processes and overall business metrics like profitability

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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