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23/05 Lakshya Recruitment Solutions Private Limited
Team Lead - Recruitments at Lakshya Recruitment Solutions Private Limited

Views:3787 Applications:40 Rec. Actions:Recruiter Actions:3

Voice & Accent Trainer - BPO (2-6 yrs)

Delhi/NCR/Bangalore/Pune/Gurgaon Job Code: 220635

Job Description :

- Build and sustain professional and communication skills for the advisor on the floor

- Undergo the Process on Universal Trainers and thereafter willing to deliver Process Training and VnA Training

- Willing to meet the Call Taking targets aligned to the Team

- Initiate and participate in Projects of the Team and the department

- Conducting refresher trainings related to professional skills and effective communication

- Should be willing to work in Shifts (Day and Night Shifts - Rotational)

- Conduct Audits and Feedback for the targeted population with the objective of improving scores on key business metrics

- Prepare communication modules as required

- Conduct RFS trainings as directed by the clients

- Create and send out mailers and other communication with the objective of improving scores on key business metrics

- Maintain key MIS related to all the above activities

- Excellent communications skills (- =7.5 on CAT) - This is essential for the candidates to move to the next level of interviews.

- Good Facilitation skills

- Proficient with MS Office

- No leaves in the pipeline till the Universal Trainer certification is completed and certified

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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