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08/01 Vodafone India
Vodafone India Resourcing CoE at Vodafone

Views:2003 Applications:44 Rec. Actions:Recruiter Actions:0

Vodafone - Manager/Senior Manager - Zonal Business Manager - Consumer (6-10 yrs)

Begusarai Job Code: 293590

Job profile

Role title: Zonal Head

Function: General Management

Reports to: Circle S&M Head

Location: Begusarai

Role purpose:

Directing zonal operations (including associated branch) to grow customer and revenue market share

- Responsible for managing gross and net adds/total revenue through market and distribution planning, channel management, customer service delivery and brand initiative implementation

- Ensuring smooth operations while identifying opportunities for cost control on an ongoing basis

Key accountabilities and decision ownership:

Sales:

- Deliver overall Customer Market Share (CMS) target for the zone

- Achieve targeted net adds for all products (voice - prepaid/postpaid, data, VAS etc) across all sales channels (Distribution, Retail, Direct, Enterprise, SME) in the zone

- Achieve channel infrastructure enhancement targets (recharge outlets, activation outlets, town reach, no. of stores, VMS, ADVMS etc)

- M - pesa - Deliver prevailing specifics as directed in line with the evolution stage of the business

Revenue:

- Deliver overall Revenue Market Share (RMS) target for the zone - Achieve zonal revenue target - across all products and channels

Budgetary Control:

- Achieve savings on allocated SAC (controllable components), Personnel and G&A budgets at the zonal level

Customer Service:

- Manage overall customer satisfaction and revenue churn targets across different customer segments

Marketing:

- Ensure higher visibility by executing communication and branding activities, in coordination with the circle team

Collection:

- Collections KPI as per circle requirement

- Collection infrastructure/ reach enhancement

Network:

- Guide zonal network resources and coordinate with circle teams as well as outsourced network agencies to provide inputs on O&M issues

- Coordinate with the network and sales team to improve utilization of LUS

People:

- Manage changes in business, organization, people to ensure continuity and smooth operations

- Coaching, mentoring and retention of on-roll team members

- Management of off-roll employees and agencies (in CS, C&C, Sales)

HSW & Diversity

- Take specific & demonstrable measures to drive the agendas in the team

Core competencies, knowledge and experience:

Critical Success Factors

- Building Team Commitment

- Strategic Thinking

- Leads Decision Making & Delivering Results

- Analytical Thinking

Threshold Functional Competencies

- Sales Planning and Forecasting

- Negotiation

- Actionable Insights

- Solving Problems

Differentiating Functional Competencies

- Customer Relation

- Service Quality and Planning

- Solution Selling

- In-Market Execution

Experience

- 6-10 years of experience

- Experience in Sales & Distribution is a must

- Team Management experience

Must have technical / professional qualifications:

- Essential : Graduation

- Desired : full - time post - graduation in business management/MBA

Budget owned:

Financial Dimensions:

- Ownership of revenue and sales targets at the zone

- Manage SAC (controllable components), Personnel and G&A budgets

Non - Financial Dimensions:

- Monthly reviews and plans of all functions

- Team conflict resolution

- Regular updates to the S&M at the circle

Key performance indicators :

- Achievement of key financial targets (Revenue, Cost)

- Execution of zonal level strategies and plans

- Ensure complete alignment of all functions to stated business objectives

- Grooming, development and retention of team members

Direct reports: Total Team Size: 50 - 70

- 0 - 2 Branch Manager

- 1 Distribution Lead

- 1 Zonal Retail Lead

- 1 Zonal CS Lead

- 0 -2 Zonal SME Lead

- 1 Direct Sales Lead

Dotted reports:

- Zonal Network Lead

- Zonal Collection Lead

- Zonal CS lead

#LI-BIH

Experience

- 6-10 years of experience

- Experience in Sales & Distribution is a must

- Team Management experience

Must have technical / professional qualifications:

- Essential : Graduation

- Desired : full - time post - graduation in business management/MBA

To apply for this position, please use the external Vodafone link.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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