Role Purpose  Manage retail channels (Vodafone stores, VMS, ADVMS) and grow customer and revenue market share. Key purpose of the role includes:   - Increasing footfall, conversion-to-customers and sales / footfall at the retail channels  - Increasing profitability of Vodafone stores, VMS, ADVMS through innovative sales and revenue maximization programs  - Enhance customer experience across all Vodafone retail outlets  Essence of Role - Key Accountabilities % of time  Sales:   - Achieve sales target for all products (Voice-Postpaid/ prepaid, data, VAS, handsets etc.) at stores, VMS, AD-VMS  - Facilitate roll-out of Vodafone retail outlets - Stores, VMS, AD-VMS (incl. selection of partners, location etc.)  - Ensure and monitor quality of acquisition through the retail channel 55%  Revenue: Achieve revenue targets at stores, VMS and AD-VMS   Profitability: Assist Store in-charges, VMS and ADVMS channel partners manage key operating costs - store operating cost, people cost etc.   Customer Service : Manage churn and achieve customer satisfaction for walk-in customers at retail outlets 30%  Marketing: Work with Marketing Team to recommend marketing, branding and promotion activities 5%  People:  - Oversee store in-charges, VMS and ADVMS leads  - Keep employee-retention and motivation levels high through regular reviews of performance of both on-roll and off-roll employees  - Identify gaps in performance of immediate team and ensure training to bridge the same 10%  Role Dimensions  Financial (Limit / Mandate etc.) Non Financial  - Ownership of revenue targets (through footfalls and sales/ footfall) for stores, VMS, ADVMS in the zone  - Accountability for total zonal budget allocated to retail channel - cost control (operating cost) - Monthly reviews and planning for all stores, VMS and ADVMS- with regular updates to the Zonal Head  - Team conflict resolution  - Coaching and training to store in-charges, and VMS and AD-VMS franchisee owners  - Staying abreast with market developments, customer preferences, retail outlook, company policies, procedures, sales process and legislation  Typical Outputs:  - Achievement of key targets (Revenue, Profitability) at an overall retail channel level  - Execution of strategies and plans at an overall level across stores / VMS/ ADVMS   - Development and retention of team members in stores/ VMS/ ADVMS  Internal Relationships:  Role Frequency of Interaction Purpose of the Interaction  Direct reports at zone/branch Daily / Need based Operations review  Zonal Marketing Communication Executive Monthly Schemes, promotions, increasing walk ins, improving conversions, retail specific promotions  Zonal C&C Need based Day to day operational issues  Zonal head Weekly Operations review  External Relationships  Role Frequency of Interaction Purpose of the Interaction  Franchisee owners Monthly / Need base Reviews / Discussion, escalation of issues

Gujarat

Others

Vodafone - Manager/Senior Manager - Retail Lead  

Vodafone - Manager/Senior Manager - Retail Lead   ,Job Description for Vodafone - Manager/Senior Manager - Retail Lead   in Vodafone in  Gujarat Others for (6-8) years of experience. Apply Now!

Job Description for Vodafone - Manager/Senior Manager - Retail Lead   in Vodafone in  Gujarat Others for (6-8) years of experience. Apply Now!