Vodafone - Manager - IT

Manager - IT

Role Purpose:

- To provide the technical IT support to circle business in coordination with central teams, running all CSAT initiatives, Project management and vendor management.

Key Accountabilities:

Achieving Revenue:

- Support to business in achieving their goals.

- Advising business on new technology and making them aware of new functionality introduced.

Operational:

- IT Service Partnership & people Management : Manage & enhance relationship with Service Partners to ensure timely availability of IT services.

- Timely follow up with the local and central IBM and TCS teams to close user issues.

- Ensure local IT Infrastructure uptime & availability.

- Pro-active monitoring of bandwidth for intra and inter circle connectivity which includes Stores ,Branches & Connectivity to NDC's.

- Collaborate with business as well as end-users to analyze and identify automation requirements and coordinate with IBM team for development and implementation.

- Liaison with business team for timely closure of UAT.

- Has to take new initiatives to run CSAT campaigns and run among business teams and is responsible to roll out central CSAT initiatives.

- Comply with IS & IT security policies - especially related to circle infrastructure and applications. Circle applications should be tested for security and all vulnerabilities identified should be closed.

- IS compliance to be demonstrated during pan-India IS audits

Personal Specification:

- Excellent knowledge in IT domain.

- Excellent inter-personal and business communication skills

- Ability to manage conflicts and ambiguity in business situations

- Relevant experience in IT Operations

- Educational qualifications : BE/B-tech/MCA

- Knowledge of IT infra will be an added advantage.