Vodafone - Manager - Business Excellence - Black Belt Certified

- The Business Excellence team at the VSSI drives continuous improvement though various quality initiatives and improvement programs/ projects to improve efficiency and effectiveness of a world class shared services center.

A Business Excellence Manager, would be responsible for :

Role Purpose :

- Aligning and executing Business Excellence strategy for the assigned vertical

- Enhance value creation to the business through various improvement initiatives

- Driving improvement in Service Level Agreements and Key Performance Indicators through mentoring and facilitating high impact Lean Six Sigma projects

- People capability development through training and certification of employees in Lean, Yellow Belt, Green Belt and Black Belt methodologies

- Ensure Governance of Business Excellence initiatives

- The role would require considerable people management skills along with strong understanding of continuous improvement process.

- The Job holder would need to ensure adherence to Internal Controls and BPMS norms relating to the continuous improvement process.

Key Responsibilities :

Implementating Business Excellence Strategy :

- Partner with the aligned vertical, business unit or Vodafone operating company as per the needs, manage BE specific strategic programs and achieve set objectives.

- Establish operational excellence roadmap along with functional leaders

- Initiate Green Belt/Black Belt projects

- Participate in accuracy improvements, productivity improvements, customer satisfaction projects

Improvement in Key Performance Indicators :

- Drive improvements in order to reach or exceed the agreed SLAs and KPIs with customers of the shared services center

Plan & Execute Continuous Improvement Projects :

- Execute cross functional projects to enhance value creation through positive impact in the areas of efficiency and effectiveness

- Achieve value addition. Efficiency, effectiveness targets as decided in CI / Strategic projects

Supporting Business strategic priorities and program deployment and Governance :

- Look after end to end governance of improvement projects from identification to certification and recognition

- Ensure project toll gate reviews and business partner reviews

People Capability Development :

- Carry out quality training to imbibe quality culture within the organization

- Carry out workshops on various quality improvement methodologies and drive root cause analysis culture

Leadership & Team work :

- To work closely with assigned Vertical Leadership to drive key initiatives

- Set up periodic and well defined governance mechanism to ensure alignment with leadership

- To contribute in over all Business Excellence team objectives and work as a team player

Innovation & Change :

- To drive ideations and innovations in the direction of value creation

- To look after small and big automation initiatives

- Facilitate new process development and changes in the existing set of process through innovations

We encourage you to visit Vodafone careers page with Job code VOD000BSH and register yourself with your application.

Key Requirement :

- 10-12 Years of experience with at least 4-5 years experience in handling LSS Projects

- Should have experience and knowledge of LSS methodology

- Experience in KPO/BPO or shared services

- Exposure to Telecommunication field

- Certified Black Belt is a must

- Exposure to Project Management tools

- Independent driving of automation projects

- Trained/Certified on automation techniques

- Strong communication Skills

- Good Stakeholder management skills

- Engage with other shared services centers to replicate and adopt best practices