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AM-Talent Acquisition at Vodafone India Ltd.
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Vodafone - Enterprise Service Manager - Customer Management (3-7 yrs)
Enterprise Service Manager - Customer Management
Essence of Role - Key Accountabilities :
Customer Responsibilities :
- Retentions & Relations
- Customer Engagement
- Cross sell & Revenue enhancement
- People management & retention
- Mainly a Field Job supervising a team and directly interacting in case of escalations.
- Adherence & implementation of new processes
Relations Job requires a lot of interactions and communication with both internal & external customers like:
- Corporates who are our Customers
- Internal Departments
- Outsourced Vendors
- Outsourced Employees
Decision Making :
- Role involves 60% following of the laid procedures and 40 % deviating and taking decisions which may or may not be correct.
- Individual has to take responsibility of a decision going wrong for oneself and the team.
Judgment - There is comprehensive guideline - procedure for this role.
- Requires a lot of deviation from normal laid down procedures to ensure end to end customer satisfaction.
- Since it involves people management both for on-role as well as off-role employees, understanding of issues and judgment on common sense & instinct plays a vital role.
- Bachelor's Degree
- Master's Degree
- Relevant experience in customer facing profile since this is a sensitive role where it is important to ensure customers are dealt with in a professional manner with maturity
- Effective Communication and negotiation skills
- Good Presentation skills
- People management skills
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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