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08/01 Sanjay Mirchandani
Talent Acquisition at Vodafone

Views:3132 Applications:308 Rec. Actions:Recruiter Actions:14

Vodafone - DM/Manager - VBS Solutions - Pre-sales Consultant (3-7 yrs)

Mumbai Job Code: 186373

Role Purpose:

- To take the technical lead for the successful sale of mobile solutions for Vodafone Enterprise/Global/SME Customers, either within a region or on a global basis.

Key Accountabilities:

- Working with the National/Global/ Key/SME Account Manager, present and sell complex voice and data mobile solutions to Vodafone Global/Enterprise/SME Customers

- Assist Account Managers in identifying and scoping of sales leads for complex voice and data solutions

- Run customer-facing presentations on Vodafone's products and Solutions.

- Initiate with Customer Project Managers and Technical resources

- Lead discussions with customers on technical solution design

- Assist the Account Manager in assessing cost requirements to assist to price setting

- Define trial/POC programs in agreement with the Account Manager and customers

- Win customer confidence via solution consulting abilities and support the Account Manager in gaining customer agreement to proceed with Vodafone's proposals

- Ensure that the proposed mobile solutions fit with the customer's technical requirements

- Document customer requirements in standardized format and perform GAP analysis as compared to Vodafone's standard products & services offer/capability

- Evaluate and document the customer's technical infrastructure with which Vodafone's mobile solutions will be integrated.

- Engage with Vodafone's internal departments (Customer Solutions, Regional Heads,Technical Specialists, Service Fulfilment Team) to confirm that the proposed solution can be supported.

- Engage with Service Fulfillment Team to build the customer support model and present it in a standardized format, following international quality guidelines (e.g. ITIL methodology). Agree critical success criteria to assure delivery of support infrastructure during trials and/or operational phase.

- Define solution training requirements; build and lead Customer Train-the-Trainer programs

- Establish a review and reporting governance structure to track customer requirements.

- Assess the satisfaction of customers, colleagues, OpCos and Partner Managers with regards to the Solution Design approach

- Capture lessons learned and share them with the Pre Sales and Technical Support Teams to drive improvements in our approach to technical Pre Sales and Solution Design

- Work with the Program Manager to agree handover of design for implementation by the Service Fulfillment team.

Technology Specialization:

- Should peak in One of the technologies e.g. 3G/GPRS, Application Mobilization, Fixed Line Services like MPLS, Internet Leased Lines, Point-to-Point links,Security, Fixed Voice, Messaging Solutions, Conferencing, Unified Communication, Contact Centre and provide technical and business Consulting Solutions for appropriate requirements from customers.

Typical Outputs:

- Growth in Products penetration in the Customer Base.

- Customers on new solutions.

- Business Case Studies.

- Accuracy of Solution deployed.

- Attain Customer's faith and confidence.

Essential Personal Specifications:

Education qualifications : BE and MBA

Technical Skills :

- Knowledge of Solution Sales, technology products and the Telecom industry in general

- Industry Certifications e.g. Cisco (CCNA/ CCNP), Microsoft, SAP etc.

- In-depth knowledge of data communication technologies [including SMS, MMS, WAP, GSM, GRPS, 3G, IP, MPLS VPN, ] and/or of voice communication technologies [ including IN, GSM, SS7, IP, Wireless Office, VPN]

People skills:

- Experience in working with multiple Sales teams

- Ability to communicate at multiple levels with both customers and colleagues

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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