Vodafone - Deputy General Manager - Zonal Operations

Directing zonal operations to grow customer and revenue market share

- Responsible for managing gross and net adds/total revenue through market and distribution planning, channel management, customer service delivery and brand initiative implementation

- Ensuring smooth operations while identifying opportunities for cost control on an ongoing basis

Key Accountablities :

Sales

- Deliver overall Customer Market Share (CMS) target for the zone

- Achieve targeted net adds for all products (voice – prepaid/postpaid, data, VAS etc) across all sales channels (Distribution, Retail, Direct, Enterprise, SME) in the zone

- Achieve channel infrastructure enhancement targets (recharge outlets, activation outlets, town reach, no. of stores, VMS, ADVMS etc)

Revenues

- Deliver overall Revenue Market Share (RMS) target for the zone - Achieve zonal revenue target – across all products and channels

Budgetary control

- Achieve savings on allocated SAC (controllable components), Personnel and G&A budgets at the zonal level

Customer Service

- Manage overall customer satisfaction and revenue churn targets across different customer segments

Marketing

- Ensure higher visibility by executing communication and branding activities, in coordination with the circle team

Collection

- Bad debt management

- Collection infrastructure/ reach enhancement

Network

- Guide zonal network resources and coordinate with circle teams as well as outsourced network agencies to provide inputs on O&M issues

- Coordinate with the network and sales team to improve utilization of LUS

People

- Manage changes in business, organization, people to ensure continuity and smooth operations

- Coaching, mentoring and retention of on-roll team members

- Management of off-roll employees and agencies (in CS, C&C, Sales)

Key Skills/Experience :

Management Graduate with 10 + years of managing zonal operations with reputed FMCG organizations.