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AM-Talent Acquisition at Vodafone India Ltd.
Views:6389 Applications:398 Rec. Actions:Recruiter Actions:33
Vodafone - Branch Manager - Operations (2-6 yrs)
Branch Operations Manager
Role Purpose :
Directing branch operations to deliver sales and revenue targets
- Responsible for managing gross and net adds/total revenue through market and distribution planning, channel management, customer service delivery and brand initiative implementation
- Ensuring smooth operations on an ongoing basis
Essence of Role : Key Accountabilities - % of time spent
Sales :
- Achieve targeted net adds for all products (voice - prepaid/postpaid, data, VAS etc), ensuring quality, across all available sales channels (Distribution, Retail) in the branch
- Achieve channel infrastructure enhancement targets (recharge outlets, activation outlets, town reach, no. of stores, VMS, ADVMS etc..) - 75%
Revenue : Achieve branch revenue target across all products and channels
Customer Service : Manage overall customer satisfaction and revenue churn targets across different customer segments in the branch - 15%
People :
- Manage changes in business, organization, people to ensure continuity and smooth operations
- Coaching, mentoring and retention of on-roll team members
- Management of off-roll employees and agencies (in CS, Sales) - 10%
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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