Vodafone - Branch Head

Internal Role Title - Branch Head

Reports to - Zonal Head

Department - Zonal Operations

Function - General Management

Role Purpose

Directing branch operations to deliver sales and revenue targets

- Responsible for managing gross and net adds/total revenue through market and distribution planning, channel management, customer service delivery and brand initiative implementation

- Ensuring smooth operations on an ongoing basis

Essence of Role- Key Accountabilities

1 Sales

- Achieve targeted net adds for all products (voice – prepaid/postpaid, data, VAS etc), ensuring quality, across all available sales channels (Distribution, Retail) in the branch

- Achieve channel infrastructure enhancement targets (recharge outlets, activation outlets, town reach, no. of stores, VMS, ADVMS etc..)

2 Revenue - Achieve branch revenue target – across all products and channels

3 Customer Service

- Manage overall customer satisfaction and revenue churn targets across different customer segments in the branch

4 People

- Manage changes in business, organization, people to ensure continuity and smooth operations

- Coaching, mentoring and retention of on-roll team members

- Management of off-roll employees and agencies (in CS, Sales)

Key Skills/Experience

Essential

Education

- Management Graduate

- P&L management skills

- Business & process understanding

- Leadership & people management skills

Years of experience - 4-6 years