Vodafone - AGM/DGM/Zonal Head - Sales - Prepaid & Postpaid

Key Accountabilities :

Sales :

- Sales : Achieve gross adds target of prepaid & postpaid (corporate and retail channels) products

- Channel infrastructure : Achieve prepaid (recharge outlets, activation outlets, prepaid touch points, town reach) and postpaid distribution (touch points, field force) infrastructure targets

- Market working : 10/12 days in a month

Revenues :

- Achieve prepaid turnover and postpaid billing targets

- Achieve penetration of bonus recharges

- Achieve distribution and contribution of targets of chota recharges

- Cross selling / up-selling at stores

Customer Service :

- Postpaid churn

- High ARPU churn

- Quality audits

- Customer complaints resolution

Collection :

- Collection of monthly bills

- Bad debts

- Agency supervision

People :

- Coaching and mentoring team

- Retaining team

Role Dimensions :

Financial : Limits/Mandates Etc.

Non Financial :

- Approvals of tariff plans for customers

- Discounts on postpaid mobile nos charge

- Branch expense up to Rs.3000

- Trade/channel schemes

- Monthly reviews and plans of all departments

- Team conflict resolution