We are looking for experienced VIP Manager to provide excellent customer service and to promote this idea throughout the organisation, the goal is to increase customer satisfaction, loyalty and retention.  Position: VIP Manager - CRM  Qualification: MBA from Premier Institutes  Experience: 5+ yrs  Location: Hyderabad  Responsibilities:  - Manage VIP relations on a daily basis  - Communicate promotions & offers to VIP- s  - Make relationship building calls to player  - Own and resolve VIP complaints, managing the escalation from gaming support queries  - Reactivate lapsed VIP- s  - Grow player value and lifecycle  - Take calls and emails form VIP players and deal with them efficiently and with the highest level of customer care  - Gather feedback and input from VIP players to improve service offering  - Build and maintain player profiles - analyze VIP behavior/game-play of players in order to optimize operational activities  - Organize and attend VIP events  - Liaise with Campaign, Content and CRM team to optimize communication with VIP players  Prerequisite:  Essential skills and experiences:  Experience of running excellent VIP management and operation  Proven experience of building and managing relationships with VIPs  Experience in cross departmental collaboration  Strong organisational skills and experience of balancing multiple projects  Excellent communication skills (written, verbal and presentational)  Strong analytical and cost management skills  Marketplace awareness and understanding of trends  Desirable skills, experiences:  Preferably native UK or European  Experience in offline VIP events and hospitality  Experience in casino product  Experience of account management  Personality:  Outstanding interpersonal skills and the ability to establish positive relationships with employees at all levels of the business as well as external partners  Resilient, approachable with the ability to work successfully in a dynamic, fast paced environment  Ability to operate as a team player, with a flexible and positive attitude  Always operates with the highest levels of honesty, integrity and fidelity, acting in the best interest of the business at all times  Sociable and friendly  Adopts a - hands on- approach.  If working for a gaming product development company appeals relevant to you, please feel free to reach out for further details at 9885170033

Hyderabad

VIP Manager - CRM - Gaming/Internet/eCommerce 

VIP Manager - CRM - Gaming/Internet/eCommerce  ,Job Description for VIP Manager - CRM - Gaming/Internet/eCommerce  in An Executive Search Firm in  Hyderabad for (5-8) years of experience. Apply Now!

Job Description for VIP Manager - CRM - Gaming/Internet/eCommerce  in An Executive Search Firm in  Hyderabad for (5-8) years of experience. Apply Now!