Vice President - Vendor/Partner Operations - BPO

VP Operations - Vendor / Partner Operations for a Global MNC BPO.

Job Description :

The successful candidate will draw from previous work experience in contact center management and international vendor management to ensure operations are run consistently and positively impact the seller experience. This position will be located in the supported region

Job duties includ e:

Daily and weekly operations management

Regional partner forecast process

Escalation, change management, and corrective action

Representation of regional partner network in business reviews

Drive continuous operational improvement

Validate monthly payment process

Launch new site operations

Audit sites and validate agent satisfaction

Root cause analysis and corrective action plan for variances in operational performance

Facilitate Away teams and on-site visits.

Desired Candidate Profile :

- Graduate / MBA having 14 - 18 years of work experience and currently working with a Global MNC BPO as VP / GM Operations handling Vendor / Partner Operations. At least last 5 years of experience in an International Call Center / BPO in outsourced operational leadership handling Vendor / Partner Operations across the multiple centers.

- Strong business analytics and leadership skills

- Detailed reporting and metrics preparation

- Program and technical management

- Operations process standardization

- Project management experience

- Scoping and launching new international Seller Support sites to support our global business

- In-depth knowledge of work force management systems and forecasting

- Quality management, and performance management

- Familiarity with outsourcing environment

- Fluent in English

- Executive business presentations

- Excellent skills in Microsoft Excel, PowerPoint, and Word

- Up to 30% domestic and international travel.

Interested candidates can call us @ 040-40101210/11