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Senior Manager at FirstCall HResource Pvt Ltd
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Vice President - Transition - BFSI/BPO/KPO (13-22 yrs)
Diversity Candidate Only
- Lead the effort on off-shore feasibility study, recommend transition approach and manage the project
- Project planning, milestone identification and risk assessment/mitigation plan
- Solution designing for Knowledge transfer from onshore SMEs/client teams, technology set up and hiring
- Actively engage in creating process maps and defining measurements and metrics and SLA- s
- Interaction with senior leadership for feasibility analysis
- Acts as the single point of contact for the project for client and internal stakeholders and works closely with all the support functions and operations within the organization.
- Collaborate with onshore stakeholders for Communication and change management
- Providing timely and accurate reporting and feedback of results during the migration phases and escalating issues where necessary
- Compile reports on all transition projects and assist in formulating strategies for opportunity identification thru data mining
- Prepare budget plan by line of business basis the transition plan including preparation of Forecast process independently
- Constantly innovate to provide value addition to the projects as well as improvise artefacts and improve project management methodologies to meet the different business requirements
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