Vice President - Transfer Agency Operations

Please find below the JD for the role :

KL Head of Transfer Agency Operations - VP-16045942

Description :

- The role involves management responsibility for the Regional Transfer Agency team focused on the production of accurate and timely contract notes, payments, statements and investor reporting for various clients with a significant focus on project management and execution against tight deadlines.

- The Transfer Agency Department is primarily responsible for the accurate capture and reporting of investor dealing in funds for which our client has been appointed Transfer Agent.

- As part of this function and to ensure the accuracy and correctness of reporting the team is required to reconcile cash movements, adhere to AML/KYC polices and ensure that polices that govern manually initiated payments are adhered to.

- In addition the Transfer Agency team must ensure that all investor dealing is processed in a manner that is in keeping with the terms of the funds Trust deed, Transfer Agency Services agreement and operating memorandum.

- This senior position is in the Transfer Agency area of the Fund Administration department and represents a fantastic opportunity for an individual with experience in the funds industry that is looking for an opportunity to advance in a fast growing dynamic organization.

Key Responsibilities include :

- Ensuring that transactions are accurately captured and recorded on the Transfer Agency system and onward reporting.

- To ensure that all reporting is produced in accordance with department standards and controls and that exceptions, where noted are resolved in a timely manner and that items cleared are treated correctly.

- To liaise with other areas within the bank in order to clear reconciliation exceptions in a timely manner

- To identify and correct potential errors or misstatements in contract notes, estimated dealing summaries and investor reporting.

- Analyse root-cause of recurring issues through regular review of reconciliations and analysis Key performance indicators and assist in developing programmes for service enhancements arising from this.

- Plan and organize for the delivery of unit prices, contract notes, fund manager reporting and investor reporting in accordance with agreed deadlines and with zero defects.

- Manage, coach and develop team members for their individual advancement and for the benefit of the team. In so doing, foster and maintain strong team spirit and a healthy working atmosphere

- Review existing process and procedures with a view to identifying opportunities for improvement or reengineering

- Manage client requests and ensure that such requests are dealt with in a timely manner. From time to time this will require technical specifications in the form of Business Requirements documents to be drawn up and submitted for development

- Manage User Acceptance testing as required

- Complete the annual and interim appraisal process

- Liaison with Compliance, Fund Auditors and Trustee (including drafting formal responses to on-site visits)

- Delivering presentation to existing clients on behalf of the department.

- Assist in capacity planning and resource management to support the day to day business requirements

Qualifications :

Skills and competencies :

- Graduate in Finance/accounting or equivalent

- Minimum 10 years transfer agency or funds administration experience with 4 years in a supervisory capacity

- Energetic leader who works well across multiple teams

- Proven track record in managing large teams of staff

- Demonstrated success in managing customer relations and customers

- Demonstrated success dealing with senior management

- Proven relationship management skills

- Ability to network to get the ability and willingness to reach out and learn;

- Knowledge of financial services

- Adaptable; capability to assimilate to different environments

- In depth knowledge or Transfer Agency processing.

- Strong analytical skills so as to understand and interpret trends and data to make improvements

- Proven excellence in 2-3 previous assignments

- Orientation to customer, workflow and systems thinking

- Financial acumen and attention to detail

- PC literate

- A proven ability to work well as the member of a team

- Strong numeric skills

- Able to organize own work and manage own time

- A willingness to learn to learn in a constantly changing environment

- Good business judgment, knowing when to escalate, who to keep informed to identify appropriate next steps / resolution

- Interprets and evaluates relevant information quickly to reach a solution

- Evaluates all aspects of a situation before taking action, drawing appropriate conclusions from data

- Methodical with excellent oral and written communication skills

Travel : Yes, 10 % of the Time