Urgent Hiring as Services Head (Vice President) - Client Operations (Payer) Domain in Top BPO at Pune Location.   Domain: Payer Operations  Minimum Requirement   Exp : 14+ Yrs   Location : Pune   BPO Limited.  Role: Services Head - Client Operations  Unit: Healthcare  About BPO Limited - Healthcare Practice  BPO's healthcare practice serves customers across the value chain, including payers, Payers and pharmacy benefits managers. We have a team of over 1,500 business and technical consultants, including PhDs, MDs, technical architects, developers, business process consultants, and project managers. Our professionals have hands-on experience in business processes and IT systems of health insurance Payers (payor) and healthcare Payers  Requirements  Basic requirement: Full time MBA with at least 14 years of experience in areas related to the Job Description  Preferred: Good understanding of BPO Healthcare Operations from 3rd party and in-house Shared Service center perspective. Should have managed a large Healthcare client relationship with responsibilities including Operations, Service Delivery, SLA Management, Governance, Client Management, and Engagement P&L.  Areas of Responsibility  - Prepare the annual budget aligned with corporate / divisional objectives for the engagement, coordinate with the account manager for the account plan (New areas of growth) in order to achieve the business objective of the engagement   - Handle all facets of operation, HR, Hiring, Finance, Facilities, and Technology Infrastructure etc.   - Work closely with sales and Account Management team to increase revenue   - Maintain and build contacts with stakeholders supporting the client on Technology.   - Ability to speak at different forums at the client side and ability to address large crowds internally as well as client senior folks.   - Sign off on the training /certification methodology at the engagement level in order to ensure right skilling on engagement.   - Co-ordinate resource deployment across all processes for the engagement (Team Size, Span, Shift Utilization, Skill sets, technology rollout) in order to ensure budget & pricing assumptions compliance   - Identify training needs for operation managers and signs off on the engagement training plan in order to ensure competency development across domain, operations and behavioral   - Prepare internal and external governance model in order to track and monitor contractual compliance, employee engagement, performance and relationship health   - Sign off on the service quality plan including the quality control, assurance and improvement in order to create a comprehensive quality program for the engagement   - Create the scorecard for the engagement and ensure flow down for the team, in order to align the team with the engagement objectives   Interested Candidates: Kindly send your updated resume or call on Hand phone Desk phone 0120 4739855

Pune

Vice President - Services Head - Client Operations Domain - Payer - BPO 

Vice President - Services Head - Client Operations Domain - Payer - BPO  ,Job Description for Vice President - Services Head - Client Operations Domain - Payer - BPO  in Firstcalli HResource Pvt Ltd in  Pune for (14-19) years of experience. Apply Now!

Job Description for Vice President - Services Head - Client Operations Domain - Payer - BPO  in Firstcalli HResource Pvt Ltd in  Pune for (14-19) years of experience. Apply Now!